Last updated: November 9, 2026
Where we ship and what it costs
We currently ship physical orders to all 50 U.S. states, including Alaska and Hawaii. Shipping is a flat $10 per order, rather than $10 per item. International shipping is not currently offered. Any applicable taxes and the order total are shown at checkout.
Production time
Please allow 5–7 business days for production before your order ships. This period begins after payment is received and we have the photo, text, and other information needed to make your order. Business days are Monday through Friday, excluding holidays.
If a photo, design, or order detail needs clarification, we will contact you. Time spent waiting for your response can affect the shipping date. If we cannot meet the stated shipping timeframe, we will notify you with an updated estimate and offer the option to cancel the unshipped order for a full refund rather than wait.
Delivery time
Production time is separate from the carrier’s transit time. Transit time varies by destination and carrier conditions; Alaska and Hawaii may take longer. Any delivery estimate is an estimate, not a guaranteed arrival date. If you need an item for a specific date, contact us before ordering so we can discuss whether it is feasible.
Address changes and cancellations
You may request a change or cancellation until production begins. Email onyxia5150@gmail.com promptly with your order number. We will confirm whether we can make the requested change or cancel the order. A change that affects the design or price needs to be confirmed before we proceed. Once production begins, changes and cancellation for a change of mind are not available. This does not remove any rights you have for delays, defects, or other issues under applicable law.
Review your shipping address carefully before submitting the order. If it is incorrect, contact us immediately. Address changes may not be possible after shipment. If a package is returned because of an incorrect or incomplete address, we will contact you before arranging a new shipment and explain any additional postage for your approval.
Delayed, missing, or damaged packages
If a package appears delayed or missing, contact us with your order number so we can help investigate with the carrier. Do not assume you must resolve a delivery problem alone.
For an item that arrives damaged, defective, or different from your order, email onyxia5150@gmail.com within 14 days of delivery. Include your order number, a description, and a clear photo of the problem. If the packaging is damaged, include a photo of it when possible and keep it until we respond. If you cannot provide a photo, contact us to discuss another way to verify the problem.
Please see our Refund and Returns Policy for replacement and refund arrangements. These reporting instructions do not limit rights provided by applicable law.