Last updated: November 9, 2026
DarkStar 3D operates darkstar3d.com and its custom-design and printing services. This policy explains how we handle information when you use our website, design tools, or connected ordering features, including orders started through a DarkStar 3D Android app.
Information we collect and why
When you place an order, we receive information needed to make, ship, and support it: your name, email address, billing and shipping addresses, phone number if provided, ordered items, personalization, and payment status. We also receive messages and attachments you send us, including photos submitted with a damage or defect report.
Our designers process the photos you select to create previews and print models. When you save a design to the shopping cart, the ordering service uploads the files needed for that item, which can include a processed copy of your photo, a design preview, generated 3MF print files, custom text, colors, and other design settings. A saved cart design can therefore be stored even if you do not complete payment. Exporting a design only for printing yourself does not, by itself, submit that design to our order-storage service.
Website, hosting, security, and payment services may also process technical information such as IP addresses, browser and device information, requested pages, timestamps, cookies, and error or security logs to operate the service, protect it from abuse, and understand website use.
We use this information to provide the designers and cart, fulfill orders, communicate about purchases, arrange delivery, resolve problems, prevent fraud, and maintain necessary business records. We do not sell your uploaded photos or custom print files, and we do not use your private order images in advertising or a public gallery without your separate permission. Placing an order does not subscribe you to a mailing list.
Payments
Payments are processed through Stripe, including supported wallet options you choose at checkout. Stripe and the relevant payment provider handle full card details. Our store receives transaction identifiers, payment status, and limited payment information needed to manage the order; our checkout does not store your full card number or card security code in the WordPress order database.
Private design storage and service providers
Our WordPress and WooCommerce website is hosted by Namecheap. Order-design files are stored privately in Google Drive and retrieved through our ordering service; they are not intentionally published as public Drive links. Authorized store administration and fulfillment access is used to make and support your order.
We share information with service providers as needed for website hosting, private file storage, payments, email delivery, security, website statistics, and shipping. These include Namecheap, Google, Stripe, and connected Automattic/Jetpack services. A shipping carrier receives the delivery information needed to transport your package. Email services process order messages and any previews or attachments included in them. Google Play and Android services may separately process app-store and platform information when you use an Android app.
Providers process information under their own terms and privacy practices, and may process it outside your state or country. Their policies include Stripe, Google, Namecheap, and Automattic.
How long design files stay in active order storage
- Saved designs that have not been attached to an order become eligible for deletion 24 hours after creation.
- Files attached to unpaid orders become eligible for deletion after 24 hours. An unpaid order moving to failed or cancelled status starts a new 24-hour window. Orders that have already been paid follow the paid-order rules below.
- For paid orders, stored photo files and photo-derived previews become eligible for deletion 7 days after we record delivery of the order.
- Generated 3MF print files and previews that do not contain the customer’s photo become eligible for deletion 30 days after recorded delivery.
- We may temporarily hold a paid order’s 3MF files while resolving a reprint issue. That hold does not extend storage of its photo files or photo-derived previews. We release it when the issue is resolved.
Delivery must be recorded in our fulfillment system to start the paid-order periods. Paid orders awaiting a recorded delivery date retain their files. Deletion is performed by scheduled cleanup after a deadline and may take longer if a cleanup or storage service encounters an error.
A lithophane print model contains a rendered version of the photo. Deleting the separate photo file after 7 days does not remove the image represented in a retained 3MF file or the physical print. Reorders or reprints after file deletion may require you to submit the photo or design again.
Email previews, support messages, local copies, and backups
Transactional order emails can include a small image of the design you ordered, including your photo or custom text. Check your email address at checkout. These images become part of the email message; deleting files from our active order storage does not recall messages or erase copies held by you or email providers.
Support emails and their attachments, including problem-report photos, are separate from the automated order-file cleanup. Copies downloaded for fulfillment and service-provider backups are also separate. We use such copies for fulfillment, support, recordkeeping, and recovery; they are not all erased by the scheduled Drive cleanup. Backup providers manage their own backup deletion and overwriting schedules, so we cannot promise that every backup copy disappears on the active-file deadline.
Order and payment records
Deleting design files does not delete WooCommerce order records, payment records, or correspondence. These can include contact details, addresses, purchased items, personalization, and transaction history. We retain them separately for order support, accounting and tax obligations, fraud prevention, and disputes. Our store currently does not automatically erase order records based on their age. You may contact us about access or deletion; some information may need to be retained for legal or legitimate recordkeeping reasons.
Cookies and your choices
We use cookies and similar session information to remember your cart, maintain access to your saved design, support checkout, secure the site, and remember cookie preferences. Connected statistics and other third-party features may use additional cookies. Where available, use the site’s cookie-preference or Re-consent control to review your choices. Browser settings can also restrict cookies, although blocking essential cart or session cookies can prevent saving designs or completing checkout.
You can choose whether to submit a photo or place an order. Contact us to request access, correction, or deletion of personal information, or to ask about your rights under applicable law. We may need to verify that a request relates to your order. Deletion of files needed for an unfulfilled order can affect our ability to complete it; we will explain available options. This policy does not limit rights provided by applicable law.
Security and children
We use HTTPS, restricted access, and private file handling to help protect order information. No online service or storage system can guarantee complete security. Only submit images and text you have the right to use, and avoid unnecessary sensitive information.
Our ordering services are intended for adults and are not directed to children under 13. If you believe a child has submitted personal information without appropriate permission, contact us so we can review and address it.
Contact and updates
For store support or privacy questions, email onyxia5150@gmail.com. Include an order number when relevant, but do not email full payment-card details. Our website is darkstar3d.com.
We may update this policy as our services change. The updated policy will show its revision date on this page.